Hostbigspace.com provides services to clients all around the world. Hostbigspace has the responsibility to protect each client
and provide them with the best services available. The following guidelines
were designed in an attempt to ensure that we can do such.
Hostbigspace will be the sole arbiter as to what
constitutes a violation of these provisions.
Services provided by Hostbigspace may be used
for lawful purposes only. Transmission, storage, or presentation of any
information, data, or material in violation of any United States Federal,
State, or City law is prohibited.
The subscriber agrees to indemnify and hold harmless Hostbigspace
from any claims resulting from the use of the service which damages the
subscriber or any other party.
Examples of unacceptable content include, but are not limited to:
Copyrighted media, without authority to distribute or display
programs or key generators
- High Yield
investment programs or HYIPs and related monitors, top list etc.
pornography or kidnapping material
activity, phishing, pyramid schemes, chain letters, forgery, or
propaganda, racist material, or bomb/weapon instructions
Spyware, Malware, or other infectious material.
protected by trade secret or other statute.
Content, Dating Sites, forums, hacking scripts, scripts that abuse server
- Torrents/Warez or any other related websites are strictly
websites are strictly not allowed on shared hosting servers.
Additionally, Hostbigspace prohibits:
- IRC and
associated programs (including psybnc, bots,
servers, voice servers and related applications.
commonly used for abuse, attacks, or flooding
harassing, or obscene content
Links to unacceptable content, or as defined above, are also prohibited
and will be suspended without any prior notice, Hostbigspace
have the right to choose whether the content is allowed or not and can take
Any attempts to undermine or cause harm to the Hostbigspace
equipment, network, operations, or clientele is STRICTLY prohibited. Hostbigspace will pursue legal action to the fullest extent
for all abuse/violation of such.
Any activity deemed damaging or abusive, whether unlawful or considered
to be detrimental to the operations of Hostbigspace,
is prohibited. Hostbigspace has complete right to
Fine you for amount of damage done to Hostbigspace
operations. This includes, but is not limited to:
- Denial of
Service Attacks (DOS/DDOS)
Advertising via IM, Forums, Newsgroups, Email, etc..
We understand that bulk email is an important mechanism for keeping
people informed. However, spamming (unsolicited advertising), from the Hostbigspace network, or spamvertising
(unsolicited advertising of) sites hosted on the Hostbigspace
network is STRICTLY prohibited.
Legitimate bulk email meets the following criteria:
recipient has confirmed his willingness to be added to the distribution
list of the mailing, by responding to a verification email, or, otherwise,
verifiably confirming permission. (Evidence of such must be retained and
available by request.)
include: Valid headers, removal instructions, and information on the
method by which the subscribed address was obtained.
- All bulk
email senders must post privacy policies, in association with the sending
domains. Co-registration is not prohibited, but explanations of the
sharing of information must be both publicly available and included in the
confirmation mechanism for list subscription.
- If Hostbigspace approaches a client for evidence of confirmation,
this request must be honored within 24 hours.
Failure to meet the acceptable criteria for bulk mail may lead to
if such actions have caused mail servers or IP address ranges on the Hostbigspace network to be blacklisted, Hostbigspace reserves the right to terminate customer
account and fine the customer.
Hostbigspace may, at any time, audit systems for
any data/activity showing potential policy violations. Resellers are solely
responsible for the activity of their clients. Depending on the severity of the
situation, necessary actions shall be taken on reseller account. No
Backup will be provided of any account found violating our Policy or AUP.
The Hostbigspace Abuse Dept. makes an attempt to
contact the client, via email, when the first sign of a possible violation is
noted. These alerts are a courtesy. Responses to such alerts are required. If
an alert is received from any Hostbigspace staff
member, the client is responsible for acknowledging his/her understanding and
citing any action planned or taken, within 24 hours of the notice. Failure to
do so may lead to suspension. Repeated failure to do so may result in
If any terms or conditions are failed to be followed, the client risks service
suspension or termination. Hostbigspace reserves the
right to remove any account or entire reseller account, without prior notice.
If Hostbigspace deactivates an account for violating
policy, the client will forfeit any rights to a refund. No refunds for advance
payments will be granted for deactivated accounts.
In any case involving unauthorized parties utilizing a Hostbigspace service for abuse/violations, the client will
be responsible for stopping all affected applications, until the source of the
problem is found and corrected. Hostbigspace may opt
to disable all services of the client/reseller anytime in case of violation.
In general, the client/reseller is responsible for maintaining a secure
system. The client/reseller is expected to monitor his/her system(s) and/or
service(s). Resource usage should be maintained within the level outlined in
the service contract. Abuse caused by end-users or unauthorized parties may
increase resource usage and it should be noted that overage fees may apply.
Hostbigspace will be not allow any account on
server that causes load issue or consumes more resources than allotted.
HostBigSpace has the right to immediately suspend any such account without
Anti-Nulled Scripts Policy:
HostBigSpace like any other host is against the usage of Nulled Scripts
(Plugins, themes, scripts etc.). Any account found using nulled script is
immediately terminated. HostBigSpace team randomly checks websites and the
themes and plugin they are using, if any premium plugin/theme is detected, we
check for the latest version of it available in the market. If the version of
theme/plugin does not match with the latest version, We
suspend the site. Client has to show the purchase invoice or any other proof in
order to un suspend the site again.
Unlimited Plan Limitations:
Any reseller plan which states unlimited account does not mean you can
create unlimited accounts under it. All unlimited plans are limited to 50 GB
bandwidth or 160 total accounts (accounts under sub resellers are counted)
whichever comes first. Any account further created will automatically be
suspended by system. If clients want to increase this limit on accounts, he
needs to purchase another hosting plan.
Overage fees will apply to any service utilizing more than its assigned
bandwidth allocation, except for those unmetered bandwidth vps
and servers. Overages will be calculated based on overall amount of Gigabytes
(GB) transferred in a monthly period, unless a service is sold based on
Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the
industry standard 95% method, unless specified in contract otherwise. Client is
responsible for all usage, and any corresponding overages fees, that result
from a service that may be hacked and/or flooding. Hostbigspace
may require a deposit should a client utilize/require large amounts of
bandwidth beyond their standard bandwidth allocation.
We take weekly backups of all shared hosting and reseller hosting accounts.
However, any account consuming space more than 1GB and less than
5GB will be excluded from weekly backup. Such accounts will be
backed up only once in a month. Any account consuming space more than 5GB will not be
backed up at all. Respective reseller is
responsible for backup of such accounts. We dont take
backup for VPS and dedicated servers accounts.
Hostbigspace reserves the right to block/filter or
throttle ports and/or ip address ranges, at its
discretion. This may include, for example, blocking Port 6667 (IRC), denying
access from a known-spamming IP address range, or limiting the speed of
point-to-point file-sharing programs (Kazaa, Limewire, Donkey, etc). This may
also include giving priority to certain traffic types, such as Voice-over-IP
(VOIP) phone call transmissions.
Virtual Private Servers (VPS):
To maintain the integrity of our service, VPS service that utilizes heavy
amounts of system resources may be required to be upgraded, or, Hostbigspace may relocate your site to a different server
and/or IP address, to reduce the load on the server on which you are currently
Hostbigspace may at its discretion suspend or
terminate service of any client that is abusive/harassing
to Hostbigspace and/or Hostbigspace
employees. Examples of such activity include, but are not limited to:
- Verbal abuse:
cursing, yelling, threatening, etc.
disregard for warnings or notices
mistakes/errors/changes causing unnecessary workload
- Spamming Hostbigspace email addresses, ticket systems, or
involvement in flood/DDOS activity, hacked services, or other ongoing
late payments or responses
- Issuing a
chargeback or bouncing a payment
activation of problematic end-users
which affects the service(s) of other Hostbigspace